At gai36 Responsible Gaming — Keep the fun within limits

Playing responsibly at gai36 is more than following rules — it's a mindset, a way of life. We believe online gaming becomes a healthy form of entertainment only when enjoyed for the right reasons, in the right amounts, and occasionally rather than constantly.

The essence of responsible gaming is simple — you control the game, not the other way around. gai36 wants every member to understand that each bet is a choice made for entertainment, not a path to financial solutions.

Online gaming is growing rapidly in Bangladesh, and so is the risk of problem gambling. gai36 has been aware of this from the start, and we are committed to providing every member with a safe and healthy gaming environment.

On this page, you'll learn how gai36 supports responsible gaming, what tools are available to you, and where to get help if you ever feel your gaming is getting out of control.

Gai36 doesn't treat responsible gaming as just a section or a page — it's at the core of our business philosophy. Our guiding principles are:

• Entertainment is the goal: Gaming should always be for entertainment. It's not a reliable way to earn money.
• Informed decisions: Before placing any bet, ask yourself — how much are you comfortable losing? Stay within that limit.
• Understanding the reality: Casino games always carry a house edge. No one can guarantee long-term winnings.
• Sticking to your limits: Set limits on your time and spending — and stick to them, whether you're winning or losing.
• The courage to seek help: If gaming feels out of control, seek help right away. It's not a sign of weakness — it takes courage.

Gai36 puts these principles into practice — not just in words, but through real tools and measures. Everything from our platform design to our support team is built with responsible gaming at the forefront.

Problem gambling usually develops gradually — which is why recognising the signs early matters. Ask yourself the following questions:

Gai36 offers several practical tools to help you stay in control of your gaming. These are entirely optional and can be activated at any time from your account settings:

Requests to increase a limit are subject to a 24-hour cooling-off period. Lowering a limit, however, takes effect immediately.

Setting limits at gai36 is simple and entirely in your hands. Here's a step-by-step breakdown of the process:

Financial Limits

• Start by asking yourself: how much can you afford to spend on entertainment each month?
• Set a deposit limit below that amount.
• Set a bet limit to avoid the risk of losing too much in a single session.
• Set a loss limit — once you reach it, your session will automatically end.

Time Limits

• Decide in advance how much time each day you'll set aside for gaming.
• Activate the session timer — you'll receive an automatic notification when your set time is up.
• Keep Reality Check notifications enabled — they'll remind you every hour how long you've been playing.

Self-exclusion is a powerful tool you can activate at any time. It can be temporary or long-term.

Cooling-Off Period (Temporary Break)

You can temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this period, no deposits or bets can be placed. Your account will be reactivated automatically once the period ends.

Long-Term Self-Exclusion

A permanent self-exclusion can be activated for a period of 6 months to 5 years. During this time, your account will be fully deactivated and no promotional communications will be sent. Self-exclusion cannot be reversed once active.

To use self-exclusion: go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly.

Gai36 is strictly for users aged 18 and above. We enforce a rigorous policy to protect minors:

• Age verification is mandatory at the time of registration.
• Identity verification is carried out in cases of suspected underage use.
• Any account found to belong to a minor will be closed immediately.
• Deposits are non-refundable.

Advice for Parents

If you have children or teenagers at home, we recommend taking the following steps:

• Enable parental controls on your device.
• Use browser filtering software.
• Keep your gaming account password out of reach of children.
• Have an open conversation with your children about the risks of online gaming.
• Do not store your credit card or bank details on the platform.

If you feel gaming is having a negative impact on your life, don't try to handle it alone. gai36's support team is available 24/7 for you.

Contact us: [email protected]

We're here to understand your situation and provide the right tools or support. Remember — asking for help is the bravest step you can take.