Privacy Policy

Gai36's Privacy Policy — Your data is completely safe with us

Gai36 places the highest priority on protecting your personal information. Find out clearly what data is collected, how it is used, and what rights you have — all in one place.

Last Updated: January 2026
Your Privacy Is Our Responsibility

Gai36 follows international data protection standards. We never sell your information and do not collect any data beyond what is necessary. Read this Privacy Policy to understand exactly how we handle your information.

1 Introduction

Gai36 (referred to as "we," "the platform," or "gai36") is an internationally licensed online gaming platform. We take the personal information of our members extremely seriously.

This Privacy Policy explains what personal information gai36 collects, why it is collected, how it is used, and how your data is kept secure. By using the gai36 website, you agree to this Privacy Policy.

This policy has been published in Bengali for users in Bangladesh. However, the English version shall be considered definitive in the event of any legal dispute. If you have any questions about our Privacy Policy, please contact our support team.

This Privacy Policy applies to all services, websites, and mobile applications operated by gai36.

2 What Information We Collect

Gai36 collects only the information necessary to provide services, verify identity, and meet legal obligations. We collect three types of data:

a) Information you provide directly:

  • Full name, date of birth, and gender
  • Email Address & Mobile Number
  • Residential Address
  • National ID card or passport details (for KYC verification)
  • Payment method details (bKash/Nagad/Rocket number)
  • Information provided when contacting customer support

b) Automatically collected information:

  • IP Address & Device Type
  • Browser information and operating system
  • Website access times and session details
  • Gaming activity and transaction history
  • Information Collected via Cookies & Tracking Technologies

c) Information received from third parties:

  • Transaction confirmation details from payment providers
  • Data Received from Identity Verification Services
  • Risk assessment data from fraud prevention services

gai36 never stores your full payment card number or bank account PIN. Payment information is always kept in encrypted form.

Data Type Purpose of Collection Mandatory?
Name & Date of Birth Account creation, age verification Yes
Email & Mobile Communication & Identity Verification Yes
National ID Card KYC verification, legal requirements Yes to Withdrawal
Payment Information Deposits & Withdrawals Yes
IP Address Security & Fraud Prevention Automatic
Gaming History Service Improvement & Responsible Gaming Automatic

3 How We Use Your Information

Gai36 uses collected data only for specific, legitimate purposes. We never use your information for anything beyond what is required.

  • Account Management: For account creation, login verification, and profile updates.
  • Payment Processing: To process deposits and withdrawals and to maintain transaction records.
  • Customer Support: To resolve your issues, answer your questions, and provide technical support.
  • Security Assurance: To prevent fraud, money laundering, and account hacking.
  • Legal Compliance: To meet regulatory requirements and comply with AML (Anti-Money Laundering) policies.
  • Personalized Experience: To recommend games and promotional offers based on your preferences.
  • Responsible Gaming: To detect excessive gaming patterns and provide timely support.
  • Service Improvement: To improve platform functionality and enhance user experience.

If you do not wish to receive marketing emails or notifications from gai36, you can unsubscribe at any time through your account settings.

4 Data Sharing & Disclosure

Gai36 never sells your personal information. However, data may be shared with trusted third parties in certain circumstances:

  • Payment Providers: To process payments with services such as bKash, Nagad, and Rocket. They receive only the transaction-related information necessary to complete the payment.
  • Identity Verification Services: With licensed verification services to complete the KYC process.
  • Game Providers: To operate games with licensed providers such as Pragmatic Play, Evolution, and JILI.
  • Law Enforcement: Upon a valid court order or lawful request from a regulatory authority.
  • Security Services: With contracted service providers for fraud prevention and cybersecurity.

All third parties operate under strict data protection agreements with gai36 and may only use your data for specified purposes.

Never: Your data will never be sold or rented to advertising companies, data brokers, or any other third party for commercial purposes.

5 Data Security Measures

Gai36 employs industry-leading technical and administrative measures to keep your information secure:

  • SSL/TLS Encryption: All data transfers on the website and mobile app are secured with 256-bit SSL encryption.
  • Database Encryption: All stored sensitive data is protected with AES-256 encryption.
  • Two-Factor Verification (2FA): An additional layer of security can be enabled when logging into your account.
  • Secure Server Infrastructure: Servers are operated in internationally certified data centers with 24/7 security monitoring.
  • Regular Security Audits: Third-party cybersecurity experts conduct regular system audits.
  • Staff Training: All gai36 staff are trained in data protection practices and bound by confidentiality agreements.
  • Restricted Access: Only authorized personnel have access to specific data.

While no security measure can be 100% guaranteed, gai36 continuously works to improve its security systems. In the event of a security breach, we will notify you as quickly as possible in accordance with applicable law.

6 Cookies & Tracking Technologies

Gai36 uses cookies and similar tracking technologies on its website. Cookies are small files stored in your browser that help enhance your experience.

Types of cookies we use:

  • Essential Cookies: Essential for core website functions (login sessions, security). Disabling these cookies will cause the website to malfunction.
  • Functional Cookies: To remember your preferences (language, theme) and deliver a personalized experience.
  • Analytics Cookies: To analyze website traffic and user behavior in order to improve our services.
  • Security Cookies: To detect fraud and protect your account.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may limit certain features.

gai36 does not use any third-party advertising network cookies. Our cookies are used solely to improve the quality of our services.

7 Data Retention Period

Gai36 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

Data Type Retention Period Reason
Account Information For the lifetime of the account + 5 years Legal Obligations
Transaction Records 7 years Financial Regulatory Requirements
KYC Documents 5 years after account closure AML Policy
Gaming Logs 3 years Dispute Resolution
Support Contact 2 years Quality of Service Assurance
Cookie Data 30 days to 1 year By Cookie Type

Once the retention period expires, data is securely deleted or anonymized.

8 Your Data Rights

As a gai36 member, you have a number of important rights over your own information. We respect these rights and fulfill your requests as promptly as possible.

Right to Access Your Data

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

You may request corrections to any inaccurate or incomplete information at any time.

Right to Erasure

Under certain circumstances, you may request that your data be erased ("right to be forgotten").

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Right to Data Portability

The right to receive your information in a machine-readable format and transfer it to another service.

Right to Object

The right to object to the use of your data for marketing or profiling purposes.

To exercise these rights, please contact our support team. We typically process requests within 30 business days. Please note that in some cases, complete deletion may not be possible due to legal obligations.

9 Minor Protection

Gai36 strictly prohibits registration and participation by anyone under 18. We place the highest priority on the privacy and protection of minors.

  • Date of birth is verified at registration, and anyone under the age of 18 is blocked from creating an account.
  • Age is re-verified as part of the KYC process.
  • If a minor is found to have created an account using false information, the account will be immediately closed and all balances will be forfeited.
  • We do not intentionally collect or store any information from individuals under the age of 18.

If you are aware that a minor is using gai36, please notify our support team immediately.

10 Privacy Policy Updates

Gai36 may amend or update this Privacy Policy from time to time. Depending on the nature and extent of the changes, we will notify you as follows:

  • Minor Changes: The "Last Updated" date at the top of this page will be revised accordingly.
  • Moderate Changes: A notification will be displayed when you log in to the platform.
  • Major Changes: A direct notification will be sent to your registered email address, and consent to the updated policy may be requested.

Continued use of gai36 after any changes takes effect will be considered your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

11 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Data Protection team:

  • Email: [email protected]
  • Support: 24/7 support is available via live chat
  • Response Time: Typically within 24–72 hours

We take every privacy-related request seriously and do our best to resolve it as quickly as possible. Your satisfaction is our priority.

Feel free to reach out with any privacy concerns. Our Bengali-speaking support team is available seven days a week to assist you.

Why We Are Different
Your Information at gai36 Why It Is Secure

International-standard protection measures that safeguard your privacy

256-bit SSL Encryption

Every transaction and data transfer on gai36 is protected with bank-grade 256-bit SSL encryption. No one can intercept your information in transit.

Two-Factor Authentication (2FA)

Enable two-factor authentication on your account to stay protected against unauthorized access. Even if your password is stolen, no one will be able to log in.

Your data is never sold

Gai36 never sells your personal information to advertising companies or data brokers. Your data is used solely to provide our services.

Regular Security Audits

Third-party cybersecurity experts regularly audit gai36's systems. Any vulnerabilities identified are addressed immediately.

Minor Protection

A strict age verification process ensures that only individuals aged 18 and above can use gai36. No information is collected from minors.

You're in Control of Your Information

You may request to view, correct, or delete your information at any time. gai36 upholds your rights in accordance with international data protection standards.

General Inquiries
About Privacy FAQ

What our members most want to know about privacy

No, never. gai36 does not sell your information to any advertising companies, data brokers, or third parties. Your data is used solely for service delivery, security assurance, and fulfilling legal obligations. This is an absolute and non-negotiable commitment under our Privacy Policy.

Yes. gai36 never stores full payment card numbers or mobile banking PINs. All payment data is secured with AES-256 encryption and transmitted via 256-bit SSL. Transactions made through bKash, Nagad, or Rocket are processed directly through their own secure systems.

Yes, you may exercise your "right to be forgotten." However, financial transaction records and KYC documents are required by law to be retained for a specified period. To submit a request, email [email protected] or reach us via live chat. Requests are typically processed within 30 business days.

Yes, gai36 uses cookies — but only to improve service quality and security. No third-party advertising cookies are used. You can manage cookie preferences through your browser settings; however, disabling essential cookies may limit certain website features.

gai36 operates on international server infrastructure, so some data may be stored in international data centers. All such servers are operated in compliance with international data protection standards, and the same level of security is maintained throughout.

Yes. In the event of a security breach, gai36 will notify affected members via their registered email address as required by law and as promptly as possible. Immediate steps will also be taken to minimize harm, along with guidance on what actions to take.
Play with Peace of Mind

Your information is secure, Join gai36 Now

Know our Privacy Policy and play with complete peace of mind. Register with gai36 and enjoy the best gaming experience in Bangladesh, backed by international-standard security.

18+ | Play Responsibly | Your Data is Fully Protected

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